Managed IT services New Zealand businesses depend on are only as strong as the people behind them. We take pride in delivering excellence in everything we do. Every team member is selected not only for their technical expertise, but also for their alignment with our values and client-first culture. Ensuring a strong cultural fit and the right credentials means our customers receive consistent, high-quality support from people who genuinely care about their success.
What sets OneHQ apart is our commitment to client experience. We listen, collaborate, and innovate, ensuring every organisation we support receives solutions tailored to their goals. Our environment encourages creativity, curiosity, and continuous improvement, helping our team perform at their best and embrace new challenges confidently.
Technology changes quickly, and so do the risks. Our mission is to ensure every organisation we partner with has the protection, visibility, and strategic guidance needed to grow safely and confidently. This approach is reflected in every project, every security measure, and every support conversation.
Our team specialises in providing managed IT services across New Zealand, designed to improve security, reduce risk and keep businesses operating smoothly.
Long-term relationships, exceptional customer service, and purposeful innovation have guided us from the beginning. As we have grown, our focus has remained the same: helping businesses scale confidently in a world of increasing complexity, skill shortages, and evolving cyber-security risks.
Word-of-mouth referrals and exceptional client retention have powered much of our growth. No matter how the technology landscape shifts, our commitment to being a reliable, knowledgeable, and proactive technology partner remains consistent.
Today, OneHQ is known for outstanding customer service, industry-leading technical expertise, and a cyber-security-first approach to every solution we design. We provide nationwide IT support with teams in Auckland, Christchurch, and across New Zealand.
With nearly two decades of experience delivering managed IT services New Zealand wide, we understand the challenges modern organisations face.
Fission IT was founded in Auckland.
Fission merges with SCS.
Operational maturity still low. Fulltime headcount 8. Organization structure is very flat, and it’s often all hands on deck!
Our private cloud services are born, mainly providing terminal servers.
Microsoft Gold partner status is achieved. Microsoft Office 365 is here and lots of cloud migrations start in earnest. Fulltime Headcount 15.
Branch office is opened in Taranaki. Now managing over 500 servers. Continuous improvement ethos kicks into gear across the business. The customer base has grown significantly.
Operational maturity has improved significantly but still a long way to go! Total number of client environments that we have moved from legacy email systems to Exchange online reaches 200+. OneHQ reaches top 10 in the country for number of IBM/Lenovo servers provisioned this year.
Company rebrands as OneHQ. Head office moves from Mt Wellington to larger premises in Newmarket, Auckland.
Covid lockdowns drive much greater adoption of working from home for our clients, and unified comms and secure remote access gains a sharp focus in a difficult time for NZ. Our headcount reaches 28.
Christchurch office opened. Our product and service development focus moves strongly to cyber security and the corresponding frameworks.
Operational maturity is now at level 4 (out of 5). Roles across the business are much more granular. IT security is now part of our DNA. Automation and AI play a solid part in many of our processes. Headcount reaches 51
ISO27001 and 9001 are achieved. Full review of client cyber security offerings is completed.
Our communication is open, collaborative and timely
We value everyone’s views, abilities, and qualities
We are honest and take personal accountability
We strive to be the very best in all we do
We will consistently meet expectations
We focus on providing an environment to ensure work / life balance
Learn more about Microsoft 365: https://www.microsoft.com/microsoft-365
Read about ISO 27001 standards: https://www.iso.org/isoiec-27001-information-security.html
Learn about cyber security guidelines in NZ: https://www.cert.govt.nz/
Explore NCSC NZ cyber frameworks: https://www.ncsc.govt.nz/
