Our IT support service is designed around the needs of clients and their individual users. Our engineers deliver exceptional responsiveness and accountability.
User IT support is a people business. It is people who experience the everyday problems that stand in the way of efficient working. Equally, it takes other well qualified people to resolve such problems satisfactorily.
Acknowledging this, since 2007 we have put exceptional amounts of effort into recruiting talented, motivated problem-solvers, who genuinely enjoy human interaction. OneHQ support engineers are all technical experts, able to resolve IT problems swiftly.
Our team offers an end-to-end IT support experience.
Our support packages are tailored to meet your business requirements and can easily be scaled up as your business grows.
With an in-depth knowledge of your business and its systems your IT guy, backed up by a team of IT specialists, will proactively recommend and implement solutions to enhance your IT infrastructure.
Round the clock monitoring of your company’s IT systems and infrastructure by our Network Operations Team. More often than not, this allows us to fix a problem before it becomes critical.
Our IT help desk is manned by experienced technical engineers 24 hours a day 7 days a week. Over 90% of telephone support queries we receive can be fixed remotely.
For critical issues requiring onsite support one of our IT technicians will be there within a guaranteed period. For businesses in Auckland, Christchurch, Taranaki, Whanganui or Palmerston North we’ll be on-site within 2 hrs.
From creating templates and shortcuts to advice on using a new program or operating system. We provide your team with an IT resource on hand to help them get the job done.
Whether for temporary use or and emergency swap-out, we have a supply of equipment, parts and accessories on hand for immediate implementation.
We are strong in the professional services industry. If you are a Law Firm or Accounting Practice we are well versed in your sectors!
User IT support is a people business. It is people who experience the everyday problems that stand in the way of efficient working. Equally, it takes other well qualified people to resolve such problems satisfactorily.
Acknowledging this, since 2007 we have put exceptional amounts of effort into recruiting talented, motivated problem-solvers, who genuinely enjoy human interaction. OneHQ support engineers are all technical experts, able to resolve IT problems swiftly.
Our team offers an end-to-end IT support experience.
Our support packages are tailored to meet your business requirements and can easily be scaled up as your business grows.
With an in-depth knowledge of your business and its systems your IT guy, backed up by a team of IT specialists, will proactively recommend and implement solutions to enhance your IT infrastructure.
Round the clock monitoring of your company’s IT systems and infrastructure. More often than not, this allows us to fix a problem before it becomes critical.
Our IT help desk is manned by experienced technical engineers 24 hours a day 7 days a week. Over 90% of telephone support queries we receive can be fixed remotely.
For critical issues requiring onsite support one of our IT technicians will be there within a guaranteed period. For businesses in Auckland, New Plymouth or Hawkes Bay we’ll be on-site within 2 hrs.
From creating templates and shortcuts to advise on using a new program or operating system. We provide your team with an IT resource on hand to help them get the job done.
Whether for temporary use or and emergency swap-out, we have a supply of equipment, parts and accessories on hand for immediate implementation.
We are strong in the professional services industry. If you are a Law Firm or Accounting Practice we are well versed in your sectors!
Frequently Asked Questions
Frequently Asked Questions
Why do small and medium businesses in New Zealand require IT Support?
As a company grows and its IT requirements change, it makes sense to outsource your IT Support requirements. Our team of over 50 staff support the IT environments of hundreds of companies throughout New Zealand, so we have likely seen the IT issue you are experiencing before! Without quick access to IT Support your operations can become impacted.
How can our IT services help your Auckland business?
All companies rely on technology to function, and when it doesn’t work as it should your operations can be interrupted and your clients can be affected. With your IT systems setup in a secure and reliable way there is much less system downtime to deal with.
How does our IT support service work?
We install a secure remote software agent on your PCs, so we can monitor system performance, and optimize your computers. Should you need our assistance we can quickly and easily access your systems by secure remote control and get you operational.
How can IT support services increase business efficiency?
Can’t send that email? Can’t process that order? Call us and we will get you sorted quick-smart
What is 24/7 IT Support and how does it work?
Our engineers are available 24/7/365 should you need assistance with your IT environment. Simply call our after hours number and you will be connected to an Engineer who can assist you with your IT Support issue.